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Topic

    Mohana Gopal Selvam
    Agent Desktop -To change the standard Menu label nameAnswered
    Topic posted November 19, 2014 by Mohana Gopal SelvamBronze Crown: 15,000+ Points 
    229 Views, 10 Comments
    Title:
    Agent Desktop -To change the standard Menu label name
    Content:

    Hi All,

    I want to change the standard object Menu label name for the contact .

    For eg : Phone number is the field available in the contact.In the field we can able to see many types of phone number such as office phone,mobile phone,fax phone etc.I would like to change the office phone as some other name like Emergency number.Is it possible to change the label name for the standard menu label name.Please find the attached image.

    Kindly suggest.

     

    Thanks,

    M.Muthulakshmi

    Image:

    Best Comment

    Bhagwan Singh Mer

    You are correct. They did not work for me as well. My Apologies. However, I found the correct keys as below and modified one of them and it worked

    WS_CONTACT_HOME_PHONE_HK
    WS_CONTACT_FAX_PHONE_HK
    WS_CONTACT_OFFICE_PHONE_HK
    WS_CONTACT_ASSISTANT_PHONE_HK
    WS_CONTACT_MOBILE_PHONE_HK

     

    Comment

     

    • Bhagwan Singh Mer

      Hi Mohana,

      You can change these by going to Configuration -> System Configuration -> Message Bases -> RightNow, then modifying any of the following:

      MOBILE_PHONE_LBL
      HOME_PHONE_LBL
      FAX_PHONE_LBL
      ASST_PHONE_LBL
      OFFICE_PHONE_LBL

      Those are the labels that control the different phone number fields in your contact workspace.

      Thanks,

      MB

    • Mohana Gopal Selvam

      Thanks MB.

      Is it possible to add any custom phone format? like Emergency Phone #.

      Thanks,

      Mohan

    • Bhagwan Singh Mer

      No. Not in the same control though you can change the default phone type from workspace (in design mode).Better create a separate contact custom field for this

       

    • Mohana Gopal Selvam

      Thanks MB.

      We need to add this custom field in the Phone drop down. Is it possible?

       

    • Bhagwan Singh Mer

      No.The control cannot be edited.

      I would suggest opening the workspace in edit mode first and check out the available ribbon menu options

    • Mohana Gopal Selvam

      Thanks MB,

      We changed the Custom Text as Emergency Phone for ASST_PHONE_LBL and save the changes. Its not reflecting. Do we need to do anything else?

      Thanks,

      Mohan

    • Bhagwan Singh Mer

      You are correct. They did not work for me as well. My Apologies. However, I found the correct keys as below and modified one of them and it worked

      WS_CONTACT_HOME_PHONE_HK
      WS_CONTACT_FAX_PHONE_HK
      WS_CONTACT_OFFICE_PHONE_HK
      WS_CONTACT_ASSISTANT_PHONE_HK
      WS_CONTACT_MOBILE_PHONE_HK

       

    • Mohana Gopal Selvam

      Thanks MB.

      Its working fine. Can you tell us how you find the labels?

      Thanks,

      Mohan

    • Bhagwan Singh Mer

      smiley I exported the msg bases in excel>did an exact search for 'Mobile Phone'>Found them at multiple place>tested on one and voila !!

    • Theresa Fandrei

      Thanks for posting this! I was able to update the label for one of the phone fields by typing part of the default column name (home) in the text search of Message Bases and then updating the custom text. Custom text is then easily identified as underlined in the Message Bases search results.