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Topic

    Mohana Gopal Selvam
    Send Survey answers to Customer
    Topic posted August 12, 2016 by Mohana Gopal SelvamBronze Crown: 15,000+ Points, last edited August 12, 2016 
    73 Views, 2 Comments
    Title:
    Send Survey answers to Customer
    Content:

    Hi Gurus,

    Can we send a survey results to Customer when they complete it?

    User Requirement: Client want to send a answers to end users when they complete the survey via Email / Proxy.

    Thanks,

    Mohan

    Comment

     

    • Carl Elliott

      There are a couple of ways you could accomplish this.  

      1. Go into advance survey mode and add the email to the end of the survey process.  There is a transaction email option available. 

      2. You could set up a business rule to check the last survey score and when it has been updated or if it has a certain value send out an email.   

    • Erica (Leep) Anderson
      Did Carl's response help you, Mohan? If so, could you please give either mark his comment as the "best answer" or give a short explanation of what it is you found yourself and mark your comment as the "best answer"? That way people know that the answer is given, so people searching for answers know they can find it, and people just being here to help out know they can skip this question. And of course, if you haven't solved this problem, you can post a comment with that detail too.

      Thanks for your help in keeping the forum tidy and more importantly, building the "collective community brain"!
       
      Best,
      Erica, Community Manager