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    Formatting the style of the Multiline report widget
    Topic posted January 9, 2009 by JoeMignano Green Ribbon: 100+ Points, last edited October 29, 2011 
    1262 Views, 1 Comment
    Formatting the style of the Multiline report widget



    I apologize for a novice designer's question, but I'm trying to change the formatting of the multiline answer list report that displays answer search results list.php page (default report ID=166, though I've copied it to create a customizable report. For the time being, I haven't edited the report itself yet in RightNow). I want to change the styling of the HTML in this report on the end-user pages, for instance, making the "Date Updated" value a different color than the answer excerpt (description) value, or changing the font of the answer link itself.


    I've been trying to do this by customizing the div.Multiline CSS elements in the rn_widgets.css file (e.g. changing the text-decoration attribute of the div.Multiline .List li.Item span.Title a class to "none"), but I'm not seeing a change after putting the updated file to my Dev site. Am I making changes in the right place, or do I need to make changes in multiple files to get what I'm looking for?


    I'd be grateful for any help I can get! Thanks in advance-

    -Joe M.



    • Ernie Turner
      The rn_widgets.css file in addition to the /css/widgets/standard/reports/Grid.css file are the CSS files used to customize the Grid report, so you have that right. There might be two problems I can think of. First, are you sure you're viewing your pages in development mode? Second, CSS files will be cached pretty heavily in the browser, so its possible you're not seeing the differences because of that. After you upload the changes, force the browser to redownload all files for the page. This can by done by hitting Ctrl+F5.