Policy Automation for B2C Service

Get Involved. Join the Conversation.

Topic

    Rebecca Moorhouse
    Error 'The value of a read-only or hidden control can...
    Topic posted February 13, 2017 by Rebecca MoorhouseRed Ribbon: 250+ Points 
    80 Views, 1 Comment
    Title:
    Error 'The value of a read-only or hidden control can not be changed. This value will be discarded'
    Content:

    I have an OPA which is displaying an error 'The value of a read-only or hidden control can not be changed. This value will be discarded'.

    On the prior screen, I have a Attachment control which is mandatory.  Even when the user attaches a document, this message displays on the following screen.  If I make the Attachment optional, the message does not display.

    Any idea?

    Version:
    Oracle Policy Automation November 2016 (Build 644 - 02 December 2016)

    Comment

     

    • Daniel Chalker

      Hi Rebecca

      I had something similar with an interview not that long ago. It can be hard to track down, but as part of your rule base, is there an attribute that is set (but not displayed) that determines whether or not the attachment is required or not?

      To troubleshoot in my example, I started by adding all attributes affected by a particular rule where the problem was being caused to one screen. Then through a process of elimination I was able to figure out the issue. In the end I discovered here was a problem with my rules in a certain use case. It did take a lot of trial and error to figure it out, but in the end it was staring me in the face!

      Cheers,

      Daniel