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    Jorge Barrientos
    "Close SR" button like My Oracle Support
    Topic posted August 16, 2018 by Jorge Barrientos 
    60 Views, 1 Comment
    Title:
    "Close SR" button like My Oracle Support
    Content:

    Hi guys,

    Is there any example of how to implement a "Close SR" button in customer portal like in My Oracle Support to close incidents manually by customers??

    Thanks in advance

    Jorge B.

    Comment

     

    • Luuk

      You can use the status widget for this:

      <rn:widget path="input/FormInput" name="Incident.StatusWithType.Status" label_input="#rn:msg:DO_YOU_WANT_A_RESPONSE_MSG#"/>

      Another way to do this is by using a custom field and the business rules.