Student Management

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    Kevin Werntz
    Post 19D Storefront Outage
    Topic posted November 19, 2019 by Kevin WerntzRed Ribbon: 250+ Points, tagged Curriculum Management, Sponsorships, Billing, and Payment Plans, Student Enrollment 
    16 Views, 2 Comments
    Post 19D Storefront Outage
    Hoping to generate some discussion on user experience

    Since the 19 D upgrade we have been battling the ability to see our Storefront and move forward with our implementation and testing.  We are requesting a root cause analysis so that we can ensure our set-up is correct.  Is anyone else seeing this issue?

    Has any resolution provided worked? 


    Student Management Cloud V 19D (



    • Leslie Gardner

      Hi Kevin

      Yes, we also experienced this issue after 19D.  We had some luck accessing the Storefront via incognito/private browser window.  We opened an SR on the issue and our environment was bounced and since then it has been better.

      I have not heard explanation of the root cause of this issue. I will share if I find out! 

    • Kevin Werntz

      Thanks Leslie!