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Topic

    Adam
    Bucket to Bucket Routing
    Topic posted December 10, 2018 by AdamSilver Medal: 2,000+ Points, last edited December 10, 2018, tagged Routing / Optimization 
    81 Views, 5 Comments
    Title:
    Bucket to Bucket Routing
    Summary:
    I need to assign activities from a bucket to a bucket
    Content:

    I am trying to assign activities from a global buckets to regional level buckets. I set up the filters and setup a profile. Currently, routing is working but activities are being assigned from Global Bucket to the regional bucket field resources instead regional bucket itself. Please can i know how to set this up that activities to be assigned only to regional buckets.

     

     

    Version:
    18D
    Document:

    Comment

     

    • Megha Jain

      Hi Adam,

      Routing can happen only from buckets to field resources.Bucket to bucket routing cannot happen in OFSC. Activities need to be moved/created at regional bucket itself for routing.

      Thanks,

      Megha Jain

       

       

       

    • Adam

      We are able to assign from bucket to bucket.

    • Anil Kumar

      HI Adam,

      Can you let us know how can we assign activities from bucket to bucket through Routing.

      Thanks,

      Anil

    • Zsolt Tolgyesi

      Hi all,

      https://docs.oracle.com/en/cloud/saas/field-service/18d/farcu/configuring-a-routing-plan.html#t_using_assignment_parameters_to_fine_tune_the_routing_plan

      "Move activities to the bucket instead of assignment to contractor's resource: This option assigns the relevant activities to a contractor’s bucket instead of the contractor’s resource. For this option to work, you must run the plan from an In-house Organization bucket that has contractor buckets (and, possibly, in-house ones) as children. In this case activities routed to in-house technicians will be assigned to technicians, but activities routed to contractor technicians will be assigned to contractor buckets. However, if you run the plan from a contractor bucket, the activities will be assigned to the underlying contractor technicians."

      Regards,
      Zsolt

    • Anil Kumar

      Hi Zsolt,

      Thank you for your response. My requirement is we have a Bucket with In-House Technicians. When we Routing plan is executed, there might be chance that some Activities will not be assigned due to mismatch of Workzones, Workskills etc. Can we move these unassigned Activities to some other Bucket by executing Routing. So that supervisor will do a manual assignment to the available Technicians.

      Thanks,

      Anil

    • Anil Kumar

      Hi All,

      Thank you all for your responses. But my requirement is we have a Bucket with In-House Technicians. When we Routing plan is executed, there might be chance that some Activities will not be assigned due to mismatch of Workzones, Workskills etc. Can we move these unassigned Activities to some other Bucket by executing Routing. So that supervisor will do a manual assignment to the available Technicians. Please help me on this.

      Thanks,

      Anil