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Topic

    Aparajit Malli
    Engagement Cloud - Community Self-Service feature
    Topic posted September 10, 2019 by Aparajit MalliBlue Ribbon: 750+ Points, last edited September 10, 2019, tagged Components 
    16 Views, 2 Comments
    Title:
    Engagement Cloud - Community Self-Service feature
    Summary:
    Engagement Cloud - Community Self-Service feature
    Content:

    Hi Experts,

                 Does "Engagement Cloud - Service" have "Community" feature for customer self-service..kind of like this site (cloudcustomerconnect.oracle.com)?

    Requirement is to provide a self-service community feature so end-users can interact/discuss with each other (with Staff Moderating the topics) to find solutions and ideas. 

    Thanks,

    AP

     

    Version:
    19C

    Comment

     

    • Christopher Tarabochia

      There is not a package out of the box today. At this time, we recommend working with Vanilla Forums for your community needs.

    • Aparajit Malli

      Thank you Chris! Just wanted to know if Oracle Engagement Cloud has "Community" as standard feature. 

      We would prefer Rightnow (Oracle Service Cloud) which has fully matured "Community" feature.