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Hi All, I've implemented the OOO accelerator and plugins. In the .NET Console it works fine. However If I log in to the BUI I don't see the OOO Accelerator plugin ? Does anyone know if this is expected behavior ?
Hi Mike,
The Service Cloud Agent Desktop .NET Console uses a .NET-based API for building and deploying Add-Ins (via the Desktop Add-In Framework). The Agent Browser User Interface (BUI) uses a separate API framework based on JavaScript for its extensibility and customization (these are called Browser UI Extensions). As you may know, these two technologies are inherently different and not directly compatible with each other.
The visual components of the Out of Office Accelerator example were designed for the .NET Console. They are Desktop Add-Ins, which is why you don't see them in the Browser UI. Without modifications, what you are noticing is expected for this particular Accelerator!
Generally speaking, .NET Desktop Add-Ins have to be rebuilt as Browser UI Extensions in order to be used with the Agent BUI. Since it is a starting point, developers and integrators can use the Accelerator source code to do this as needed.
Hi Mike,
The Service Cloud Agent Desktop .NET Console uses a .NET-based API for building and deploying Add-Ins (via the Desktop Add-In Framework). The Agent Browser User Interface (BUI) uses a separate API framework based on JavaScript for its extensibility and customization (these are called Browser UI Extensions). As you may know, these two technologies are inherently different and not directly compatible with each other.
The visual components of the Out of Office Accelerator example were designed for the .NET Console. They are Desktop Add-Ins, which is why you don't see them in the Browser UI. Without modifications, what you are noticing is expected for this particular Accelerator!
Generally speaking, .NET Desktop Add-Ins have to be rebuilt as Browser UI Extensions in order to be used with the Agent BUI. Since it is a starting point, developers and integrators can use the Accelerator source code to do this as needed.