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Topic

    Mike
    OOO_AcceleratorAnswered
    Topic posted August 7, 2019 by MikeBronze Medal: 1,250+ Points, tagged Custom Process Models - CPMs 
    20 Views, 1 Comment
    Title:
    OOO_Accelerator
    Summary:
    OOO_Accelerator not working in BUI
    Content:

    Hi All, I've implemented the OOO accelerator and plugins. In the .NET Console it works fine. However If I log in to the BUI I don't see the OOO Accelerator plugin ? Does anyone know if this is expected behavior ?

    Version:
    18A

    Best Comment

    Robert Surujbhan

    Hi Mike,

    The Service Cloud Agent Desktop .NET Console uses a .NET-based API for building and deploying Add-Ins (via the Desktop Add-In Framework).  The Agent Browser User Interface (BUI) uses a separate API framework based on JavaScript for its extensibility and customization (these are called Browser UI Extensions).  As you may know, these two technologies are inherently different and not directly compatible with each other.

    The visual components of the Out of Office Accelerator example were designed for the .NET Console.  They are Desktop Add-Ins, which is why you don't see them in the Browser UI.  Without modifications, what you are noticing is expected for this particular Accelerator! 

    Generally speaking, .NET Desktop Add-Ins have to be rebuilt as Browser UI Extensions in order to be used with the Agent BUI.  Since it is a starting point, developers and integrators can use the Accelerator source code to do this as needed.

    Comment

     

    • Robert Surujbhan

      Hi Mike,

      The Service Cloud Agent Desktop .NET Console uses a .NET-based API for building and deploying Add-Ins (via the Desktop Add-In Framework).  The Agent Browser User Interface (BUI) uses a separate API framework based on JavaScript for its extensibility and customization (these are called Browser UI Extensions).  As you may know, these two technologies are inherently different and not directly compatible with each other.

      The visual components of the Out of Office Accelerator example were designed for the .NET Console.  They are Desktop Add-Ins, which is why you don't see them in the Browser UI.  Without modifications, what you are noticing is expected for this particular Accelerator! 

      Generally speaking, .NET Desktop Add-Ins have to be rebuilt as Browser UI Extensions in order to be used with the Agent BUI.  Since it is a starting point, developers and integrators can use the Accelerator source code to do this as needed.