Payables & Cash Management

Get Involved. Join the Conversation.

Topic

    Isaline Nguyen
    Payment validation failed
    Topic posted June 20, 2019 by Isaline NguyenSilver Medal: 2,000+ Points, tagged Financials, Payables 
    59 Views, 3 Comments
    Title:
    Payment validation failed
    Summary:
    Need help on resolving two errors on a payment process request
    Content:

    ​Hello experts!

    Please share if you have any insights on resolving those two errors that show as my payment gets rejected for a supplier with Payee bank charge deduction type. All the bank charge setups are correct, with default from payables options under Invoicing tab for the supplier, the Payee charge bearer code for the supplier profile, address and site, and the bank charges were added under Manage bank charges. The supplier has bank account for the site, address and profile. 

    1. Document payable failed because its parent payment failed.
    2. Document payable was failed by the calling application using the hook.

    Please let me know, 

    Isaline

    Comment

     

    • Becky Alvarez

      Have you logged an Service Request for this?  I haven't seen this one before.

      • Isaline Nguyen

        I have and am waiting on some updates

        If you have any insights please let me know. The only documentation I found with those exact same errors were for non-cloud. 

        Isaline

        • Becky Alvarez

          I have not seen those before.  Have you gotten any movement on your SR?  If not would you mind sharing the SR number with me and maybe I can get someone from development to take a look at it.