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    Luke Gorman
    Custom Contact Field not carrying over from Chat_Launch to...
    Topic posted August 19, 2019 by Luke GormanRed Ribbon: 250+ Points 
    17 Views, 1 Comment
    Title:
    Custom Contact Field not carrying over from Chat_Launch to Workspace
    Summary:
    The custom contact field I have created is not copying over to the chat workspace after it has been filled out
    Content:

    I have been using the following code on my chat launch page:

     

    <rn:widget path="input/CustomAllInput" table="Contact" always_show_mask="false" />

    But the custom contact field I created shows up blank on new chats.  I have checked the workspace rules and can't find anything. 

     

    Am I missing something here?

    Code Snippet:

    Comment

     

    • Gursimran Singh Saini

      Chat Launch page doesn't work that way.

      Quoting from this article: https://cx.rightnow.com/app/answers/detail/a_id/6543

      The ONLY contact fields that will work on the chat launch page and the mobile chat launch page are the contacts first name, last name, and email address. All other fields used on the chat launch page must be incident fields.

      A possible workaround, if you want to add additional information to your chat launch page (ie: contacts phone number), you can create an incident custom field and can then store the entered information (ie: phone number) into the created custom field. You would then need to use a Custom Process or a different customization to copy the incident field over to the contact field.