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Topic

    Matias Buonavolonta
    Open Contact when incoming Chat
    Topic posted September 23, 2019 by Matias BuonavolontaBronze Medal: 1,250+ Points, tagged Chat 
    32 Views, 3 Comments
    Title:
    Open Contact when incoming Chat
    Summary:
    Open contact workspace when incoming Chat
    Content:

    Hi All,

    I am using the Chat channel in BUI of ORN (19B) and i don't find way for open contact workspace where i accept a new chat.

    Thanks in advance!

    Regards.

    Version:
    BUI 19D

    Comment

     

    • Jessica Bradley

      Hi Matias,

      Interaction Workspaces are now used within the Browser UI. Here is some more information on what is currently supported:

      https://cx.rightnow.com/app/answers/detail/a_id/9022

      HTH,

      --Jessica

    • Diana Hunt

      Hi Matias, 

      There is not an option to open Contact WS automatically when a chat is accepted. The Interaction WS and an Incident opens when a chat is accepted. By default the Contact first name, last name and email address are on the Standard Interaction WS. The Contact WS can also opened manually from either the Interaction WS or the Incident. In addition, other Contact fields can be added to a customer Interaction WS. 

      Hope that helps. 

      Thanks,
      Diana