Communication Channels

Get Involved. Join the Conversation.

Topic

    Jeanmarie Vargas
    Collecting client info from each co-browse session
    Topic posted July 11, 2019 by Jeanmarie Vargas, tagged Co-browse 
    34 Views, 1 Comment
    Title:
    Collecting client info from each co-browse session
    Summary:
    How to collect and report on the client info from each co-browse session
    Content:

    I know that it's possible to view the Operating System and Browser of  Customer Portal or Co-browse users (in the Client Info), but they don't seem to be linked to individual co-browse sessions. Is there a way I can associate these two fields with either an incident or even the Session # of a co-browse session? Ultimately, we want to be able to report on the type of OS and browser associated with each CoBrowse session

    Thanks!

    Version:
    19A

    Comment

     

    • Sebastiaan Draaisma

      It can be done but it would require most likely a custom widget. In the custom widget you collect the browser/user details in a custom field text area inside a hidden div and have this in a submit form.