Communication Channels

Get Involved. Join the Conversation.


    Sarika Patil
    Include chat URL in iframe
    Topic posted June 16, 2010 by Sarika PatilBlue Ribbon: 750+ Points, last edited October 29, 2011 by Erica (Leep) AndersonBlack Diamond: 60,000+ Points, tagged Chat 
    1500 Views, 1 Comment
    Include chat URL in iframe


    We want to include chat window on email us page. As per selectiong of platform/game we would be displaying the chat window. So we have included chat in iframe. The code is as follows:

    <rn:meta title="Chat Test" template="ea_com.php" clickstream="answer_list" use_profile_defaults="true"/>
     <iframe src="/app/chat/chat_landing/first_name/Chetan/email/" width="100%" height="525" id="pilotchat" name="pilotchat" style="border:none;" scrolling="no"  marginheight="0" marginwidth="0" frameborder="0" > </iframe>


    We are getting below error:




    A Runtime Error has occurred.

    Line: 20

    Error: 'RightNow.Chat.Controller.ChatCommunicationsController' is null or not an object


    Also its working fine in Mozilla and safari.But the issue is for IE browsers only.




    • Sridhar Chodavarapu

      This one is a problem in general with using an IFRAME with IE. There are issues related to this where the OnDOMReady event is not reliable to use. Please submit an incident with customer support if you would like to be notified when a fix is available.