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    Sheri Hastings
    Co-browse is not showing the option for full controlAnswered
    Topic posted August 2, 2017 by Sheri HastingsSilver Medal: 2,000+ Points, last edited August 2, 2017 
    82 Views, 2 Comments
    Title:
    Co-browse is not showing the option for full control
    Content:

    We are using Launch Point 2 in order to have our own button for cobrowse and to control where that button appears on the web page.

    We have not blocked any URLS and our company management is set up for remote control as shown on the attached screenshot.
    We can point and view perfectly but there is no option for full control so that we can click and use the keypad remotely.

    Why not?

    I just checked and this also happens when using Launch Point 1.

     


     

    Image:

    Best Comment

    Michelle Brusyo

    Hi Sheri - this is definitely unexpected behavior. Would you mind submitting an SR so we can have our experts take a look?

    Thanks!

    Comment

     

    • Michelle Brusyo

      Hi Sheri - this is definitely unexpected behavior. Would you mind submitting an SR so we can have our experts take a look?

      Thanks!

    • Sheri Hastings

      It is solved now. I had set my company up with remote access but the company was  listed under parent company which did not have the full control. This is not a change we can make ourselves. I had to have Support make the change for me. :)