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    Joe Aravind
    Values for OPA drop down from oracle service cloudAnswered
    Topic posted January 4, 2017 by Joe AravindBlue Ribbon: 750+ Points 
    140 Views, 7 Comments
    Title:
    Values for OPA drop down from oracle service cloud
    Content:

    Hi All,

    How to get values for OPA drop down from oracle service cloud.

    Example : 

    i have custom field in oracle service cloud named incident type which provides drop down values like Enquiry, new request. i have placed that field in OPA Interview as a drop down. i need to fetch those values as a drop down values from Oracle service cloud.

    Thanks,

    Joe

    Best Comment

    Davin Fifield

    For the Feb 2017 release, we plan to add support for syncing Service Cloud Custom field menu item lists to OPA projects.

    Comment

     

    • Jasmine Lee

      Hi Joe,

      According to the OPA Nov 2016 documentation, only out-of-the-box Service Cloud lists can be retrieved in OPA: Oracle Service Cloud lists supported by OPA

      Cheers,
      Jasmine

    • Jasmine Lee

      Also, if retrieving a Service Cloud list for use in OPA, it needs to be set up in OPA as a 'value list'.

      See these articles:

      Value Lists

      Use a Value List

      (Still only applies to out-of-the-box Service Cloud lists though)

      Cheers,
      Jasmine

    • Davin Fifield

      For the Feb 2017 release, we plan to add support for syncing Service Cloud Custom field menu item lists to OPA projects.

    • Joe Aravind

      Hi Jasmine,

      Thanks for your information. Is there any other way to retrieve custom field values through custom web service or some other way.

      Thanks,

      Joe

    • Joe Aravind

      Hi Davin,

      Thanks for your information. Waiting for Feb 2017 releasesmiley

      Thanks,

      Joe

    • Jasmine Lee

      Hi Joe,

      I don't think there's any easy way to do this. And any customization you did now would be superseded shortly by out-of-the-box functionality.

      Is it realistic to just handle this manually in the short term. i.e. recreate the list in OPA as a temporary measure?

      Jasmine

    • Joe Aravind

      Hi Jasmine,

      Thanks for your update. I am waiting for the Feb 2017 Release. For time being i can use manual list.

      Thanks,

      Joe