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Topic

    Madhumitha Thinakaran
    Assign work to group of technician
    Topic posted October 16, 2018 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Learning / Statistics, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    73 Views, 4 Comments
    Title:
    Assign work to group of technician
    Summary:
    Electrical skilled technicians are in different groups. During activity assignment all or 3 or 4 technicians should be assigned with the activity.
    Content:

    Hi Gurus,

    There are list of technicians under two different group. In that there are few technicians working under same workskills (eg. Electrician)

    When an activity is created in the bucket and during routing, it should get assigned to 3 or 4 technicians from different teams.

    This can be done only while grouping all the technician in a single group and assigning it to them, but how can we do without grouping and assigning to a list of technicians.

    Thanks in Advance,

    Madhu

    Comment

     

    • Zsolt Tolgyesi

      Hi Madhu,

      If I understand your request correctly, then we need 4 activities: 1 main and 3 assists (linked together), then assign all with the Routing to skilled technicians. If groups are already made for the day, it's doesn't matter if the skills aren't shared between members of the group.

      Regards,
      Zsolt

    • Madhumitha Thinakaran

      Hi Zsolt,

      The requirement is 1 activity, assigning to 4 technician. Two in team A and other two in Team B.

      These four technicians are not in the same group and only these 4 technicians are there in a single team.

      Thanks,

      Madhu