Payables & Cash Management

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    Judy Hamner
    Invoice 'Claimed' in Approval Workflow changes to...
    Topic posted October 25, 2018 by Judy HamnerSilver Trophy: 7,500+ Points, last edited January 30, 2019, tagged Financials, Payables, Setup / Administration 
    38 Views, 2 Comments
    Title:
    Invoice 'Claimed' in Approval Workflow changes to unclaimed after 3 days
    Summary:
    When a member of an approval group claimes an invoice, it returns to an unclaimed status after 3 days. Can this be modified?
    Content:

    We have several approval groups set up in workflow where a single member of the group 'claims' invoices to work.  If the approval is not completed in 3 days, the invoice returns to the entire approval group as unclaimed.  This is an issue for invoices that are claimed on Friday and not approved.  They return to unclaimed status on Monday. Can this timeframe be modified?  I have not been able to find documentation about where/how to modify the claim period.

    Judy

    Comment

     

    • Becky Alvarez

      Check your Expiration settings in BPM.  See attached screen print.

    • Judy Hamner

      Thanks, Becky.  We have tested this in the past and it hasn't made a difference.  Currently the setting is blank.  I will retest in our test environment and see if I can make this work.  

      Judy