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    Mohammad Arif Zaffar
    Email notification to supplier when payment is processed
    Topic posted July 29, 2019 by Mohammad Arif ZaffarBronze Medal: 1,250+ Points, tagged Financials, Payables 
    93 Views, 11 Comments
    Title:
    Email notification to supplier when payment is processed
    Summary:
    Email notification to supplier when payment is processed
    Content:

    Hello, 

    We are using supplier portal. 

    We are analyzing a feasibility to that email notification to be sent to supplier when his payment is processed in AP.

    Can we acheive it?

    R13- 19B 

    Comment

     

    • Julien Dubouis

      Hi,
      This is a standard functionality called "Separate Remittance Advice", you have to add the e-mail of the supplier on the supplier site ("Payments" tab) and then indicate in the Payment Process Profile that the SRA is automatically sent, or sent upon confirmation.
      Thanks

      • Mohammad Arif Zaffar

        Thank you for your reply. 

        Does it only work for Payment Process Request or I can also use it for a single payment using manage payments?

        Thanks

        • Julien Dubouis

          Hi,


          Even in a single payment, you would use a payment process profile so you would inherit the parameters of your PPP in sending automatically the Separate Remittance Advice. Additionally, you can precise if you allow multiple copies for the SRA.

          If you do check this option, it is possible to send again the SRA from the Action menu in the Payments page (Manage Payments > Select one > Actions > Print Remittance)

          It is also possible to run the process "Send Separate Remittance Advice" where you would choose the payment file and can filter out some of the payments.

          Thanks

           

          • Mohammad Arif Zaffar

            Hello ,

            I did the following 

            "

             "Separate Remittance Advice", you have to add the e-mail of the supplier on the supplier site ("Payments" tab) and then indicate in the Payment Process Profile that the SRA is automatically sent, or sent upon confirmation.

            and i am able to view print remittance in the action. It also runs in the background once I create the payment however i am not receiving the email. I tired with both gmail and outlook email ID but still i am not getting it.

             

            Any idea

            Thanks

            • Julien Dubouis

              Hi, 

              Did you complete the "Manage Disbursement System Options" to get a "From" address in the e-mail ? It may be the cause.

              Thanks

              • Mohammad Arif Zaffar

                Hello, 

                In disbursement system options, the email represents which email exactly? 

                For each supplier, we defined his respective email ID at supplier site however disbursement seems to be a generic email ID.

                Thanks 

                • Glen Ryen

                  Hi Mohammad,

                  What you put on the Supplier/Site are the "To" addresses, the one Julien referred to is the "From" (and what the Supplier would reply to).  Generally a group email you set up like accountspayable@yourcompany.com.  That way the entire AP team could monitor it.  Does that help?

                  Glen

    • Mohammad Arif Zaffar

      Thank you guys. 

      I am still not able to receive an email but it might be because of some restriction on Test instance which I am guessing. 

      I believe if I select notification as ALL and test email as my email then I will receive it or I am missing something.