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    Padma Prabha Varadarajan
    CPM Error Log
    Topic posted October 2, 2019 by Padma Prabha VaradarajanRed Ribbon: 250+ Points, tagged Connect PHP, Custom Process Models - CPMs 
    27 Views, 2 Comments
    CPM Error Log
    Unable to diagnose the reason behind the Error

    Hi Team, 

    Below mentioned Error is getting logged in CPM Error logs report.

    "Uncaught exception 'RightNow\Connect\v1_3\ConnectAPIErrorFatal' with message 'Cannot save/update"

    We are unable to exactly recognize from where the error might be occuring in the script.

    what is the meaning of the exception saying: "Cannot save/update"

    Please help us here 

    Thanks In Advance






    • Sebastiaan Draaisma

      The exact meaning is that the CPM is unable to save or update the object you are working with.
      It is very difficult for anyone on the forum to assist you with this if you do not include the entire code

      Code in block quote

    • Allan Schrum

      Also, wrap the code block with a try/catch and print out the entire exception message. Exceptions have a "simple message" and "detail message" which provides various levels of details. Providing more information would help.