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Topic

    Jeevthan J
    How to open a Survey Page after Live Chat disconnected in...
    Topic posted October 17, 2019 by Jeevthan JBlue Ribbon: 750+ Points 
    6 Views, 1 Comment
    Title:
    How to open a Survey Page after Live Chat disconnected in Customer Portal
    Summary:
    How to open a Survey Page after Live Chat disconnected in Customer Portal
    Content:

    Hi All,

    We have a business requirement to show the survey webpage when the customer finishes and closed the live chat pop-up in the customer portal. Kindly provide your idea to achieve the same. 

    Our business users wanted to know customer feedback post every live chat interactions. 

    Version:
    19B

    Comment

     

    • Jessica Bradley

      Hi Jeevthan,

      Here is the link to the documentation & a helpful answer:

      https://documentation.custhelp.com/euf/assets/devdocs/cloud19b/olh/CoreFeatures/topicrefs/c_Actions_for_chat_rules_bq1133458.html 
      https://cx.rightnow.com/app/answers/detail/a_id/2779

      --Jessica