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Topic

    Mike Beveridge
    Workflow warning messageAnswered
    Topic posted February 11, 2016 by Mike BeveridgeRed Ribbon: 250+ Points, last edited February 11, 2016 
    137 Views, 6 Comments
    Title:
    Workflow warning message
    Content:

    Hi all, we use the workflow for our counter equiries process, it simply creates an incident, assigns a disposition, sets the incident to solved then saves and closes the incident.  It works fine, however after 20 times of use the agent will get the following warning message (see image).

    "The current element has been executed 20 times.  Do you want to continue running the workflow?"

    Any ideas what this warning is referring too? and can we turn it off?

     

    Best Comment

    gretchen ***

    Hi Mike,

    That warning message is displayed as a protection against an infinite loop inadvertently occurring in a Workflow.  There isn't any way to avoid the message being displayed after a Workflow element is executed 20 times in a row - you would have to transition to a different element in the Workflow, or close and reopen the editor in order to re-initiate the Workflow.

    Thanks,

    Gretchen

    Oracle Service Cloud

    Comment

     

    • Barrilito van Dijk

      Hi Mike, you forgot to add the image! wink

    • Dietrik

      It it  a picture of a small cross ? Then it's there.

      I don't know any limit of 20 in workflow.

    • Mike Beveridge

    • gretchen ***

      Hi Mike,

      That warning message is displayed as a protection against an infinite loop inadvertently occurring in a Workflow.  There isn't any way to avoid the message being displayed after a Workflow element is executed 20 times in a row - you would have to transition to a different element in the Workflow, or close and reopen the editor in order to re-initiate the Workflow.

      Thanks,

      Gretchen

      Oracle Service Cloud

    • Mike Beveridge

      Thank you.

    • Charlie Mopps

      What does your workflow look like? I've got people that go through my loops far more than 20x a day. Are you sure you're doing your "Return" correctly?