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    Paul Pellegrino
    Adding CC'd users as Contacts on an Incident...
    Topic posted October 4, 2018 by Paul Pellegrino 
    91 Views, 3 Comments
    Title:
    Adding CC'd users as Contacts on an Incident automatically
    Summary:
    Adding CC'd users as Contacts on an Incident automatically
    Content:

    Hello,

    We have some instances where a user will email our Help Desk and CC another user.

    Is there a way to have that CC'd user included as a (non-primary) Contact when the Incident is created?

    Thanks,

    Paul

    Version:
    18B

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