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    Charles Lickly
    Chat Alert Form not reflecting changes in Config SettingsAnswered
    Topic posted May 29, 2015 by Charles LicklyBlue Ribbon: 750+ Points 
    77 Views, 2 Comments
    Title:
    Chat Alert Form not reflecting changes in Config Settings
    Content:

    Good Day,

    I changed the order of the fields and what fields are displayed several hours ago and the Chat Alert Form is still showing the old fields, I moved and added some fields to be displayed but the pop-up is still reflecting the previous configuration.  I have logged out of the agent console and back in and verified that the configuration setting is reflecting my desired fields but the chat alert form is not.

    Do I need to wait till tonight when the system does it daily "clean up" for these changes to be reflected?

    Thanks..

    --Charles

    Best Comment

    Bhagwan Singh Mer

    I presume you have edited CHAT_ALERTFORM_DISPLAY config setting here. I would recommend to try rebuilding your local cache as well

    Comment

     

    • Bhagwan Singh Mer

      I presume you have edited CHAT_ALERTFORM_DISPLAY config setting here. I would recommend to try rebuilding your local cache as well

    • Charles Lickly

      Thanks MB that did the trick.  I should have known better but for some reason had a mental block on the lovely issues the Local Cache can cause.