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    Jayaganesh Alagirisamy
    PO Approvals
    Topic posted November 21, 2019 by Jayaganesh AlagirisamyBlue Ribbon: 750+ Points, last edited November 21, 2019, tagged Approvals, Create Requisition, Requisition Processing 
    38 Views, 4 Comments
    PO Approvals
    Hi, My project is in UAT now and we have issues in Approvals (PO), it would be helpful if anyone of you can provide me a workaround or solution for this. Please view details below.


    Issue 1:

    PO Approvals: Users submitted (Nov20th) PO for approval, and once it is submitted if we click on the "Pending Approval" in Manage Order it shown an error "Action details are not available because the approval process is being prepared. Try again later." It is understandable that the approval process will trigger seconds later. However I logged in today (Nov 21st) even I am getting the same error. So this is not a normal behaviour right? Please provide on how to fix this. I have raised a SR though.

    Please view screenshot. Appreciate your help.







    • Ashok


      The two issues have to be analyzed separately. It would be ideal if you can create a separate post for Requisitions in the Self Service Procurement Lab. I understand how it can be convenient for you to club all approvals across these applications in one post but this has to be reviewed by separate teams. 

      I would suggest you create a new post for Requisitions (remove the content referencing it from here) for us to triage this.



    • Jayaganesh Alagirisamy

      Thank you!

    • Vijay Goodavagaram

      Can you please log an SR and post the SR# here ? I will request support to review the SR. I have given a headsup to support about this issue