Integrations and APIs for Service

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    Sheri Hastings
    List of values synchronized between two systems
    Topic posted July 26, 2017 by Sheri HastingsSilver Medal: 2,000+ Points, last edited July 26, 2017 
    51 Views, 1 Comment
    List of values synchronized between two systems

    In native VB/ .Net apps you add UI fields (controls) with a SQL expression behind it, meaning you can control how the data for the UI control / field is fetched – either from a direct object / filed or based on a query expression you can control.  Will something like this be possible, where we can store the List of Values in a custom object but add a control and restrict what values how up based on a query expression? 
    See this for more information:

    If it can be done would this be a feasible approach for when a picklist is upgraded in Siebel to have the corresponding picklist upgraded autoatomatically in Service Cloud so that the two integrated systems stay in sync.   



    May 2017



    • JustRhianna

      If it were a custom business object in service cloud that had the values you could run a custom process model (CPM) on creation of the new menu item that did a curl request to Siebel and then potentially add the value to Siebel. I don't know if I can speak to how to do it the other way around though.


      Disclaimer: My knowledge of current Siebel APIS is limited