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Topic

    R P
    Converting file attachment answers to regular answers with...
    Topic posted June 3, 2019 by R PRed Ribbon: 250+ Points, tagged Knowledge Foundation 
    61 Views, 2 Comments
    Title:
    Converting file attachment answers to regular answers with an attachment
    Content:

    We have lot of PDFs that initially were loaded in knowledge base for easier launch purpose but it limits ability to capture answer feedback from users. If we try to update existing answer which has answer type set to file attachment to answer content, attachment is lost and user has to manually re-upload each PDF.  Is there easier option to directly update all attachments to answers with attachment without having to manually re-upload each?  Has anyone done with this or ran into this before?

    Comment

     

    • Suresh Thirukoti

      Recently we did for Incidents and Answer articles via Connect PHP API to re-upload File attachments ...but it took some trials and errors so you can check Connect PHP API documentation

      ~Suresh

    • R P

      Did you have to reupload file attachments via API as well?