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Topic

    keerthi P
    Task Status New ValuesAnswered
    Topic posted August 17, 2017 by keerthi PSilver Medal: 2,000+ Points 
    152 Views, 6 Comments
    Title:
    Task Status New Values
    Content:

    As per the requirement, we need to add new values in Task Status field. But there is no option of Task Status field in Customizable menus. How can i add them?

    Please help...!!!

    Best Comment

    Edson Junior

    Today you can't add / modify a tasks.status_id. You can create a task custom field.

    Thanks,
    Edson

    Comment

     

    • Danette Beal

      Hi Keerthi,

      Can you please give us more info? what part of the product, what version etc. 

      Thanks!

      Danette, Community Manager

    • Vinod kumar

      Hi Keerthi,

       

      Can you please provide the screen shots where you are unable to add the values and also please let us now the version of the product.

       

      Thanks & Regards

      Rachapudi Vinod Kumar

       

    • Edson Junior

      Today you can't add / modify a tasks.status_id. You can create a task custom field.

      Thanks,
      Edson

    • keerthi P

      But if i create a custom fields, then how can the completion date will be populated? i will populated based on tasks status

    • Jess Campbell

      You can actually set business or workspace rules to change the out of the box status to completed when your custom "completed" status(es) is/are selected.

    • Varun Srinivasan

      Easier step to do it, is create a custom field as suggested previously and use rules to update the system status to completed,

      Task object is used least when compared to incident and normally closed as created, because the task object in OSvC is used as a checklist for incidents to follow a process. Oracle can be requested to provide additional status required.