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    Brian Burns
    Unable to Change Remittance Bank Account on a Miscellaneous...Answered
    Topic posted May 13, 2019 by Brian BurnsBlack Diamond: 60,000+ Points, tagged Receivables 
    90 Views, 5 Comments
    Title:
    Unable to Change Remittance Bank Account on a Miscellaneous Receipt
    Summary:
    We are trying to find out if it's possible to change the remittance bank account on a Miscellaneous Receipt. The transaction has not yet been accounted
    Content:

    Hi,

    We had an issue where a user created a miscellaneous receipt as method: Check (Bank Account XYZ) at the header. This defaults the bank account in the Remittance Bank Account Section. The receipt was saved.

    The user realized it was the wrong bank account and while it looks like the user can change the remittance bank account there is an error when that is tried. Both bank accounts are listed in the "Edit Receipt Class and Methods" Set-up screen and have been used in the past.

    Image:

    Best Comment

    Brian Wolfe

    Brian,

    I have replicated your issue:

    I started with 2  Bank Accounts, BofA-Misc and BofA-2869

    Saved the miscellaneous receipt, changed back and forth between account, saving each time - No Issues

    Created third bank account using your value, note:  it was 40 characters

    Created miscellaneous receipt  using your value, note:  it was 40 characters, saved - No issue

    Change bank account to ‘BofA-Misc’, Save - No Issue

    Change bank account to your value, note:  it was 40 characters – Issue replicated

    Error Message:  Value "your value" for field BankAccountName exceeds the maximum length allowed.

    Change bank account to ‘BofA-2869’, Save - No Issue

    Further testing reveals error is a result of using a Bank Account Name with more than 30 characters.  40 characters accepted during initial save, I did not test the extent of length supported during initial creation.

    For immediate work around, please consider changing the Bank Account Name to a value of 30 characters or less, Setup and Maintenance > Manage Bank Accounts

    Your SR has been updated with the same internally.

    I hope this helps,

    Brian

    Comment

     

    • Brian Wolfe

      Brian,

      The error seems to indicate an issue with the field size.  I assume you have used the Account for other Misc Receipts.  If so, given the lack of responses on this forum and based on the information provided, this seems to be best addressed through the Service Request Process.   We recommend you submit a Service Request (SR) via My Oracle Support (MOS) for assistance.  Go to MyOracleSupport to reach a support analyst.

      Regards,

      Brian

      • Brian Burns

        Hi Brian,

        I did have an SR ticket open. The tech asked for some data, which I already provided via screenshots, then took over a week to tell me that is intended functionality. I get that once I save header information it may populate another area so it may not be editable, that's fine. But what I don't get is why is it intended functionality to still have working filters on the Remittance Bank section?

        I feel that either:

        1. Bad advice from the SR Tech (I've been told that I can't do something or it's intended functionality before only to find out that yes I can make the desired change. At this point I have lost faith in trusting what I'm told from Oracle SR Techs as half the time they are just trying to close the ticket.

        2. Oversight by Oracle in letting you think you can still edit those fields. If saving locks in those fields then it should look to the user like they can change the fields. The fields should also be grayed out so it's clear to the user they are going to need to reverse that receipt instead of trying to correct it.

        I asked in the SR ticket for some type of enhancement request.

        Thank you,

        Brian

      • Brian Burns

        It's funny b/c after Oracle told in the SR that this was intended functionality I asked if it was possible to do an enhancement request and they asked:

        Notes (15+ hours ago)
        Hi Brian,

        Please provide us the complete screenshot describing the issue to check and advise you about the ER feasibility .

        Regards
        Vagya
           

        It's terrible that after telling me that it's intended functionality now they are asking what my issue is again. Plus I had complete screenshots and a video of the process. This is fairly typical with Oracle SR techs.

         

         

    • Brian Wolfe

      Brian,

      I have replicated your issue:

      I started with 2  Bank Accounts, BofA-Misc and BofA-2869

      Saved the miscellaneous receipt, changed back and forth between account, saving each time - No Issues

      Created third bank account using your value, note:  it was 40 characters

      Created miscellaneous receipt  using your value, note:  it was 40 characters, saved - No issue

      Change bank account to ‘BofA-Misc’, Save - No Issue

      Change bank account to your value, note:  it was 40 characters – Issue replicated

      Error Message:  Value "your value" for field BankAccountName exceeds the maximum length allowed.

      Change bank account to ‘BofA-2869’, Save - No Issue

      Further testing reveals error is a result of using a Bank Account Name with more than 30 characters.  40 characters accepted during initial save, I did not test the extent of length supported during initial creation.

      For immediate work around, please consider changing the Bank Account Name to a value of 30 characters or less, Setup and Maintenance > Manage Bank Accounts

      Your SR has been updated with the same internally.

      I hope this helps,

      Brian