Field Service

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Topic

    Shailendra Vishwakarma
    How to change the status of an activity in the past
    Topic posted October 9, 2019 by Shailendra VishwakarmaGreen Ribbon: 100+ Points, tagged Dispatch Functionally, Mobility / Mobile Apps 
    33 Views, 2 Comments
    Title:
    How to change the status of an activity in the past
    Summary:
    How to change the status of an activity in the past
    Content:

    Activity #### started a week ago  by Technician and still it is in started status, we are unable to End/Complete the same activity in Field Service. Hence status is not changed in Legacy system.


    Is it possible to change the status of an activity in the past?


    if Yes, please suggest.

    Version:
    19B, 19C

    Comment

     

    • Zsolt Tolgyesi

      Hi Shailendra,

      There is no way to modify a past activity.

      Regards,
      Zsolt

    • Chris Phillips

      There may be an issue here with your business process or engineer compliance. In order to deactivate the engineers route at the end of the day, all activities should be completed. Is there a valid reason why they would not update?