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Topic

    Eren Göktepe
    Approval history is not available.
    Topic posted September 27, 2019 by Eren GöktepeRed Ribbon: 250+ Points, last edited September 27, 2019, tagged Approvals, Approvals/Notification, Orders 
    68 Views, 2 Comments
    Title:
    Approval history is not available.
    Summary:
    Approver can not approve the PO
    Content:

    Hi Everyone,

    We have some POs that is status is pending approval. Approver can see the PO in inbox as a email notification.

    He tries to approve but not succeed actually. I examined the PO. I saw, there arent any approval history in notification and it is still waiting to approve.

    How can we fix it?

    Version:
    Oracle Application 19B
    Image:
    Document:

    Comment

     

    • Manavalan Ethirajan

      Hi,

      Could you please raise an SR with support for this issue. 

      While raising SR, please mention about how approval rules are configured? Is it configured using BPM worklist or FSM (Manage Purchasing Document Approvals)?

      Thanks,

      Manav

       

       

    • Judy Hamner

      This has happened to us many times.  The resolution is accomplished by bouncing the SOA server.  Please mention this in your SR.

      Judy Hamner