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Topic

    Mario Suzuki
    Add field to Chat InlayAnswered
    Topic posted October 15, 2019 by Mario SuzukiRed Ribbon: 250+ Points, tagged Components, Configuration, Designer Usage 
    24 Views, 10 Comments
    Title:
    Add field to Chat Inlay
    Summary:
    How to add field to Chat Inlay
    Content:

    Please How to add a new field field to Chat Inlay?

    Best Comment

    Willie Eide

    At this time you cannot customize Inlays to add fields to the pre-chat form.

    When this becomes available, we will make that announcement.

    Comment

     

    • Willie Eide

      At this time you cannot customize Inlays to add fields to the pre-chat form.

      When this becomes available, we will make that announcement.

    • Mario Suzuki

      Hi Willie,

       I really appreciate your help.

      Since Chat Inlay is not currently an option, this requirement could be achieved with Chat built in with VBCS, we could build the customer portal and use the VBCS chat, but we would need to add custom attributes to VBCS chat.

      Is this feasible? If so how to pass this custom attribute to be captured in Oracle Engagement Cloud because this custom attribute with define the correspondent queue that I will assign the SR.

      Many thanks and kind regards

       

      • Willie Eide

        You bet. 
        As I am just the Inlay Product Manager, I have limited knowledge about the native chat widgets in OEC/VBCS I can forward this message to those individuals.

        Note that while customization of Inlays is not possible at this time, there are a number of fields that can be passed to the inlay and to the chat server. This is done by reviewing what attributes are available and manipulating them within the page/javascript.. I am assuming you are talking about fields *on* the inlay, but I do want to make you aware of the "behind the scenes" capability

    • Mario Suzuki

      Yes Willie you are really correct, but we trying to avoid Java scripts to implement that and try to use the native options.

      Please I appreciate if you could redirect this issue to native chat widgets in OEC/VBCS specialists.

      many thanks for your help.

      best regards

    • Mario Suzuki

      Hi Willie,

      Please any update from native chat widgets in OEC/VBCS specialists?

      Many thanks for your help.

      Best regards

    • Paul Encarnacion

      Mario,

      Similar to the Chat Inlay, the DCS Chat Component does not support custom fields to be added to the Chat Initiation Form at this time.

      The configuration supported by the DCS Chat Component is listed in the API documentation within the VBCS Designer:

      1. Log into the VBCS Designer as a developer;

      2. Open your app;

      3. Click on the Components tab on the left hand border;

      4. Click on the "Installed" subtab to see the installed components;

      5. Click on the Chat component, and the API tab on that page. It will show the Properties, Events, and Methods supported by the Chat component.

      Other than what are published here, the Chat component is not extensible further at this time.

    • Mario Suzuki

      Hi Paul,

      One last question, suppose I want to use for instance the property usageCode under Products in API tab how this property is transferred to Engagement Cloud.

      My idea is to use this property usageCode for instance to redirect the Contact to the correspondent queue in Engagement Cloud.

      Many thanks and kind regards

    • Paul Encarnacion

      Mario,

      I'm afraid you can't use that property for a general purpose usage. It is used for categorizing products and has prescribed values for each. You should not override that for your own use.

      Thanks,
      Paul

    • Mario Suzuki

      Oh I see.

      Many thanks for the prompt response.

      best regards Paul.

      Adolfo Sanches