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Topic

    Conor Hughes
    Bulk Export of Incidents via Print Preview using SOAPAnswered
    Topic posted August 30, 2019 by Conor HughesGreen Ribbon: 100+ Points, tagged SOAP 
    10 Views, 1 Comment
    Title:
    Bulk Export of Incidents via Print Preview using SOAP
    Summary:
    Bulk Export of Incidents via Print Preview using SOAP
    Content:

    I recently received a request from a client for the bulk exporting of a large volume of incidents in a readable format. Looking at the 'Incident Print' message template, I can see that a SOAP API call for 'message_render' is being made when pressing the 'Print' button on incidents - however looking in the WSDL on our site I can see that this call isn't exposed to us for use elsewhere.

    Does anyone know of any exposed functionality that would allow for the bulk exporting of incidents in a user-friendly format? I know I could pull back the incident fields & iterate over the threads and export via a few of the API's, but that is rather involved for the volumes we need to export in the given time frame.

    Version:
    19A

    Best Comment

    Conor Hughes

    In case anyone else runs into this issue in future, I have found a workaround. If your site has the BUI enabled you can use a custom PHP script uploaded to the site to load the BUI Incident Print URL into an iframe and utilise Javascript to then print said iframe.

    Comment

     

    • Conor Hughes

      In case anyone else runs into this issue in future, I have found a workaround. If your site has the BUI enabled you can use a custom PHP script uploaded to the site to load the BUI Incident Print URL into an iframe and utilise Javascript to then print said iframe.