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Topic

    Rohit Apsangi
    Setting up the web channel
    Topic posted October 3, 2019 by Rohit ApsangiGold Medal: 3,500+ Points, last edited October 3, 2019, tagged Channels, Configuration and Administration, Integration, Service Request Management, Setup and Configuration 
    13 Views
    Title:
    Setting up the web channel
    Content:

    Hi Community Members,

    I would like to know about following scenario :

    if SR has been created manually or using any other chanel apart from web in OEC and while replying the SR an agents selects Web channel, then does the respective customer will receive message in DCS portal?

    How can we setup this functionality?

    Regards,

    Rohit

     

    Version:
    19C