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Topic

    Venkat
    Video Chat availabilityAnswered
    Topic posted May 15, 2018 by Venkat Bronze Medal: 1,250+ Points, tagged Video Chat 
    144 Views, 4 Comments
    Title:
    Video Chat availability
    Content:

    Hi All,

    We are planning to add Video chat capability for our agents and wondering whether this feature is available. We are on 17D and have not switched on to Browser UI. It would be really helpful if anyone can provide below information

    • When will this feature be available (any scheduled date/version for rollout)
    • Will it be compatible with only Browser Agent or can it be used with Desktop version console

    Thanks in advance.

    Version:
    Service Cloud 17D

    Best Comment

    Jessica Bradley

    Hi Venkat & Andrew, The Video Chat feature is currently on Controlled Availability. If you're interested in adding this feature, please reach out to your Oracle sales team for more information! --Jessica

    PS: I forgot to mention that the first version of Video Chat is only available for Agents using Chat in the Browser User Interface.

    Comment

     

    • Andrew Wooster

      I know it is only available for the Browser UI in 17D+.

      https://cx.rightnow.com/app/answers/detail/a_id/9239/

    • Venkat

      Thanks Andrew for the update.

      I will upgrade our instances to 18A. I tried to find related documentation in 18A release and I couldn't find it. Is there any documentation available for the same ?

    • Andrew Wooster

      I haven't been able to find much documentation, Michelle Brusyo posted something related to it https://cloudcustomerconnect.oracle.com/posts/abef2ec706

    • Jessica Bradley

      Hi Venkat & Andrew, The Video Chat feature is currently on Controlled Availability. If you're interested in adding this feature, please reach out to your Oracle sales team for more information! --Jessica

      PS: I forgot to mention that the first version of Video Chat is only available for Agents using Chat in the Browser User Interface.