Supplier Management

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Topic

    Rich Lines
    Supplier Profile Change Request
    Topic posted September 25, 2018 by Rich LinesBlue Ribbon: 750+ Points, tagged Approvals/Notifications, Fusion, Supplier Profile Management 
    165 Views, 7 Comments
    Title:
    Supplier Profile Change Request
    Summary:
    Issue with approved supplier change request showing still showing as pending
    Content:

    Since enabling the new functionality whereby supplier profile change requests (bank accounts) are routed for approval, we have had a couple of instances whereby the task is approved (from BPM worklist) BUT the supplier itself has a note against it stating that the change request is still pending.

    I have added some screen shots to evidence that that the task was approved / showing as pending in supplier.

    Has anybody come across this issue? It does not happen every time. Just a couple of times in the last few weeks.

    Many thanks

    Rich

    Comment

     

    • Shivani Roy

      A quick question here. Is the Manage Suppliers page refreshed after the approval ? Given the time difference mentioned in the screenshots would assume that the page was refreshed. Just wanted to confirm on this.

      • Rich Lines

        Once the issue was diagnosed by a member of my team, I personally logged in to the Manage Suppliers page and searched for the profile in question. That would mean that in essence, yes the page was refreshed.

        Regards

        Rich

    • Piyush Singh

      Hi Rich,

      Thanks for sharing your concern. We acknowledge that this issue has been reported by a few customers, but for specific change requests only. In your case it looks like this happens more frequently and therefore we suggest you to raise a service request so that we can investigate for the root cause of this issue. Meanwhile, for such cases, you can cancel the change requests to unblock the suppliers for further edits.

      Thanks,

      Piyush

      • Rich Lines

        Piyush,

        Thanks for your response. I have raised an SR in relation to the issue. Do you mean that other customers have only experienced the issue once for example? We seem to be getting a fair few of these. Other than cancelling the change request and re-submitting, are you aware of any other workarounds that may work? I have asked my team to look at whether approving via link in email notification or via quick link in bell icon notifications works - instead of approving via the task in BPM worklist. I await their findings on this.

        Kind regards

        Rich

    • Piyush Singh

      Hi Rich,

      That is right, the reported issues have been for one-off cases. Regarding the workaround, we do not have any apart from canceling the request.

      We will be looking forward to your findings.

      Thanks,

      Piyush

    • Deepika Nathany

      Hi - Can you pls share where to create this bank accoutn approval rule.

      I had created in the past in the test instnace and it worked -- Now In prod it isnt working.

      I think -- Probably I am missing some setup. - -Can you pls show where in BPM do we configure for bank account approval

      • Piyush Singh

        Hi Deepika,

        If it is for internal bank account change, you need to author approval rule using setup page: Manage Internal Supplier Profile Change Approvals.

        Thanks,

        Piyush