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Topic

    Priyadharshini Gopal
    Associate a contact to a chat based on custom field instead...
    Topic posted October 18, 2019 by Priyadharshini GopalGreen Ribbon: 100+ Points 
    21 Views, 1 Comment
    Title:
    Associate a contact to a chat based on custom field instead of email address
    Summary:
    Contact change based on custom field instead of email address
    Content:

    Hello All,

    When a chat is raised in customer portal, we want to associate the existing contact based on a ID stored in custom field instead of the email address. Is it possible to customize this behavior?

    Thanks,Priya

     

    Version:
    3.7

    Comment