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Hi,
During the consversation in OSN an email is sent ot user only once as Daily Digest not immediately(instanly) when a conversation is recorded.
Is there any configuration to setup to have the OSN conversation emailed immediately.
Thanks
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attached screenshot has the settings > that can be done by any user of OSN for notifications
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where can i find these settings can you help me with the navigation
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Its there under the username (in OSN application) username > Drop down > Settings
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i am using OSN object enabled in custom object in sales cloud
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Click the OSN link from your Navigator or springboard to launch OSN applicaiton
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thanks i have done the changes still could not find email coming up
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That works perfectly fine for me and for other users in almost 3 of my environments. You can relogin and see. If that doesn't help, raise SR
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I get email instantly when other user includes me in the disucssion as below
Implementation User Muhammad Rafi added you to Record-ABC-12345
But when the discussion is made in the thread there is no email received.
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To do that it should be a flag type of thread (either need action or FYI kind of)
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Thank you
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