Get Involved. Join the Conversation.


    Balakrishna Chaturvedula
    Difference between Task Level and Assignee Level
    Topic posted March 5, 2018 by Balakrishna ChaturvedulaBronze Trophy: 5,000+ Points, tagged Approvals, FAQ, How-To, Notifications 
    144 Views, 1 Comment
    Difference between Task Level and Assignee Level
    While configuring Expiration Settings we have three options. A good document to explain the functionality would help

    Hi All,

    While configuring Expiration Settings in PO or any Approval workflow three options exist:

    1. Do Nothing - Self Explanatory.

    2. Task Level

    3. Assignee Level

    I would like to understand the difference between option 2 and 3. Also, how do these options work in conjunction with "Maximum Escalation Levels". Also, I do not find all approver titles in the field "Highest Approver Title". Any pointers to documentation regarding this would help. Attached is a screen from BPM.

    Thanks, Bala.




    • Sumana Sarkar

      Hello Bala,

      When using the new Assignee Level setting in Escalation rule, each approver will get the same/equal duration of time to act on the task before tasks gets escalated. When using Task level setting, the approvers will get the remaining time before  task gets escalated.

      Hope this helps.