Field Service

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    Madhumitha Thinakaran
    Send data using Message scenario trigger
    Topic posted September 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Dispatch Functionally 
    39 Views, 1 Comment
    Send data using Message scenario trigger

    Hi Gurus,

    I am trying to send a custom field status to external system(REST API/ SOAP enabled) when an activity is started. Aware this could be done using message scenario, but can anyone share the steps on how to call the external system in channels and the payload which has to be given in Message Scenario-> patterns->Body and Subject. It would be great help if any one shares any payload(SOAP or REST) for our reference.






    • Diana Cunha


      First you need to configure the endpoint for your external system in the "Channels" screen, so then you can used it in the message scenario configuration as the delivery channel.

      Then, in the Patterns tab, in the body you should type something like: