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Topic

    Sandip Tikole
    Timing out Service Cloud instance from Integration Cloud
    Topic posted August 6, 2019 by Sandip Tikole, last edited August 6, 2019, tagged Connection, Integration, RightNow, Sales Cloud 
    23 Views, 2 Comments
    Title:
    Timing out Service Cloud instance from Integration Cloud
    Content:

    Hi 

    I am adding service cloud connection in integration cloud for migrating data from engagement  cloud to service cloud  The service cloud instance is https://rnowgse00449.rightnowdemo.com and integration cloud is https://***.integration.test.ocp.oc-test.com,

    As they are in different domain, even ping is timing out and so test connection in integration cloud

    Does anybody has faced this problem/situation?

    Regards,

    Sandip

    Comment

     

    • Ritu

      Hi Sandip,

      Try running telnet to confirm if the two servers are whitelisted to communicate with each other.

      You can also run tcp trace to check where the connection is dropping in network.

       

    • Sunny Chugh

      Hi

      In OCI , it could be possible that IP whitelisting is missing.

      kindly check that as well, we had same situation when were not getting any events from SaaS to PaaS (OIC) and we were asked to make sure IP whitelisting is enabled for those IP

      regards

      Sunny