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    Antero Makinen
    Orders stuck in started status if forgotten, any fix for...Answered
    Topic posted August 30, 2019 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    25 Views, 2 Comments
    Title:
    Orders stuck in started status if forgotten, any fix for this?
    Content:

    Hi, 

    As probably many of you know, sometimes users forget to complete their activities and forget to deactivate their routes. Sometimes activities which are in "Started" get stuck if they are not suspended/completed before the Overnight work (in business rules) ends. Please see attached picture.

    Have anyone figured any way to suspend those activities automatically? Or to get a notification like "There is one activity in started status from yesterday"?

    Thanks!

    Version:
    19B
    Image:

    Best Comment

    Martin Plante

    Hello Antero,

    We have a message scenario that runs on appointment date at 11pm.  It sends to our backend a message with appropriate information.  Our backend then sends an api call back to suspend activity and reschedule to the next day as pending.  Our process also flags these activities to searched and handled by dispatch in the next morning accordingly.  The activity is then completed properly or reschedule with the customer if it was missed for x reason.

    Hope this helps,

    Regards,

    Martin

    Comment

     

    • Zsolt Tolgyesi

      Hi Antero,

      Some of us make messages to automatically solve the situation: use the search functionality of the forum.
      Personally I prefer to deny with rules for technicians to deactivate route with pending/started activities and other rule for dispatchers to take care about those activities at their shift ends.

      Regards,
      Zsolt

    • Martin Plante

      Hello Antero,

      We have a message scenario that runs on appointment date at 11pm.  It sends to our backend a message with appropriate information.  Our backend then sends an api call back to suspend activity and reschedule to the next day as pending.  Our process also flags these activities to searched and handled by dispatch in the next morning accordingly.  The activity is then completed properly or reschedule with the customer if it was missed for x reason.

      Hope this helps,

      Regards,

      Martin