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Topic

    Andrei Loghin
    Custom Chat Availability status?Answered
    Topic posted July 18, 2019 by Andrei LoghinGreen Ribbon: 100+ Points, tagged Chat 
    36 Views, 1 Comment
    Title:
    Custom Chat Availability status?
    Summary:
    Is there a way to custom create a third chat status, aside from Available and Unavailable?
    Content:

    Is there a way to custom create a third chat status, aside from Available and Unavailable?

    My client would like to have a status "On Break" for agents who are on a break, so it doesn't show up in reports as if there are no available agents at any given time. They do understand that this would imply chats not coming in for that particular agent during their break, but they are interested in the reporting aspect here.

    Thanks in advance,

    Andrei

     

    Version:
    18D

    Best Comment

    Pavol Procka

    You can define your own statuses for the table chat_agent_intervals.status_id

    This is under Chat Agent Statuses in the Customizable Menus.

    Comment

     

    • Pavol Procka

      You can define your own statuses for the table chat_agent_intervals.status_id

      This is under Chat Agent Statuses in the Customizable Menus.