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Topic

    Sergio Andres Barreto Valderrama
    Error sending customer portal formAnswered
    Topic posted July 26, 2019 by Sergio Andres Barreto ValderramaBronze Medal: 1,250+ Points 
    26 Views, 4 Comments
    Title:
    Error sending customer portal form
    Summary:
    Error customer portal
    Content:

    Hi all!

    The following error is presented when the 'contact us' form of the customer portal clicks submit:

    "Error
    The form execution token does not match or has expired. You will need to refresh the page, possibly reconnect and refill the form for the correct execution."

    Anyone know why it is?

    Thank you!

    Version:
    19A
    Image:

    Best Comment

    Sebastiaan Draaisma

    You may have an error in the source code in your ask.php
    Do you experience the same problem on your test/production site?
    If not, compare the source code.
    If so, check an out of the box ask.php (a backup file), that you could rename to ask_backup.php then call that page by using https://yoursite.custhelp.com/app/ask_backup/

    Comment

     

    • Sebastiaan Draaisma

      Hi Sergio

      This is most likely the result of the configuration setting SUBMIT_TOKEN_EXP
      The value set in this setting is the minutes after which the session will expire.

      Perform a test by increasing this number to say 120 to see if you still see this message

    • Sebastiaan Draaisma

      You may have an error in the source code in your ask.php
      Do you experience the same problem on your test/production site?
      If not, compare the source code.
      If so, check an out of the box ask.php (a backup file), that you could rename to ask_backup.php then call that page by using https://yoursite.custhelp.com/app/ask_backup/