Policy Automation for B2C Service

Get Involved. Join the Conversation.

Topic

    Harriet Franklin
    How can my company/organization get access to Policy...
    Topic posted June 10, 2015 by Harriet FranklinBronze Medal: 1,250+ Points 
    147 Views
    Title:
    How can my company/organization get access to Policy Automation Cloud?
    Content:

    Policy Automation can be used across multiple channels including Web Self-Service (Web Customer Service), chat and the Agent Desktop.  

    To get access Policy Automation for Web Self-Service, you can contact your Oracle Account Manager and ask him/her to provide you with information on another type of Web session referred to as,  "Oracle RightNow Universal Tier 3 sessions".  If you are currently using Web Self-Service you are using T1 sessions and will still need T3 sessions for Policy Automation.

    To get access Policy Automation via the agent desktop, you can contact your Oracle Account Manager and ask him/her to update you on, "Oracle Policy Automation for Agents Cloud Service"

    In the meantime, you can access a Web Self-Service demo website, please access this link:  Policy Automation Demo    In this website, Policy Automation is launched via a link inside a knowledge article.