Payables & Cash Management

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    Melissa Stewart
    Invoice Notes Disappearing
    Topic posted September 18, 2019 by Melissa StewartGreen Ribbon: 100+ Points, tagged Payables 
    34 Views, 1 Comment
    Invoice Notes Disappearing
    Invoice Notes Disappearing

    When entering an invoice, user enters invoice notes, clicks Save. When the user goes back to view notes, the notes did not save. 

    This only occurs for certain users, not all. We have checked Security, and the users have the correct roles assigned. 

    The issue seems to have started after 19 C went in. 

    Has anyone else seen this issue?

    Thank you.





    • Priyanka Jain

      Hi Melissa,

      You need to check how the user has been created. Check if the user is employee or not. And if the user has been created through Manage User Account, link the employee to the user account.

      The notes are visible only to the employee users. Therefore in this case, the system does not find the employee linked with the user account.