Desktop and UI Extensibility

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    Lakshay Bhalla
    Desktop Add-in to create a new Incident on Button Click.
    Topic posted June 17, 2019 by Lakshay BhallaBronze Trophy: 5,000+ Points 
    14 Views
    Title:
    Desktop Add-in to create a new Incident on Button Click.
    Summary:
    Desktop Add-in to create a new Incident on Button Click.
    Content:

    Hi All,

    I am new to Desktop Add-in Development. I am trying to create a Workspace Ribbon add-in which when clicked shows a Assign to another agent type of pop up (screenshot 1.png). When the user clicks on the Ok button after selecting the agent, a new incident is created with the same incident info as the previous incident and the newly created incident is associated to the previous incident as the child incident. I don't have the workflows in my site otherwise this whole task would have been easy. If possible can anyone share any Code sample for reference.

    Thanks

    -Lakshay

    Version:
    Oracle service cloud version 19A and customer portal framework v3.4
    Image: