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    Tamara Jones
    Oracle Support Portal to be Single Point of Access for North...
    Announcement posted March 27, 2019 by Tamara JonesGreen Ribbon: 100+ Points, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
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    Title:
    Oracle Support Portal to be Single Point of Access for North America SaaS Customers
    Announcement:
     
    Oracle Cloud Customer Connect
    Announcement

    Oracle Support Portal as Single Point of Access for North America SaaS Customers

    We are pleased to announce that the Oracle Support Portal has become the single point of online access for Oracle Software as a Service (SaaS) customers in North America. This platform offers many features to help you learn and administer your services, and provides visibility to all of your open service requests in one convenient location.

    As part of this streamlined approach, the North America Customer Success Portal was decommissioned on March 18, 2019. From this point forward, please submit all technical and non-technical service requests directly through the Oracle Support Portal.

    Please note for Oracle Service Cloud and Field Service customers, the CXRightnow Support Portal will be the single point of access for all technical and non-technical requests. For more information on the Oracle Service Cloud and Field Service transition, please click here.

    For SaaS customers in North America, we have assembled several resources to ensure a smooth transition:

     

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