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    Judy Hamner
    Purchase Order Attachments Not Sent To Supplier via email
    Topic posted September 11, 2018 by Judy HamnerBronze Trophy: 5,000+ Points, tagged Orders, Supplier Communication 
    475 Views, 11 Comments
    Title:
    Purchase Order Attachments Not Sent To Supplier via email
    Summary:
    In testing the new functionality in R13: Send purchasing document attachments as separate files, we have not been successful in getting the attachments to send when the communication method is email.
    Content:

    Based on all the documentation I can find in Oracle Support, the configuration and opt-in/enabling of the new feature is set up correctly in our environment.  However, the attachments to the Supplier are not being communicated via email with the purchase order document.

    I am attaching screen shots of the configuration that is set up.  Have we missed something in our configuration?

     

    Judy

    Version:
    R13 18B
    Document:
    Opt In.JPG (44KB)
    Document:

    Comment

     

    • Ramesh Radhakrishnan

      Hi Judy,

      Have you enabled the email option and have the email in the supplier site level purchasing tab?

      Thanks

      Ramesh

       

      • Ramesh Radhakrishnan

        Hi Judy,

        Check if you have set attachmenet size limit? Check this note - Supplier Is Not Receiving Large Attachments (To Supplier) Via Email Notification (Doc ID 2275284.1)

        1. Login to Functional Setup Manager. 
        2. Go to FSM task 'Configure Procurement Business Function'
        3. Choose the Business Unit. 
        4. Change the value of "Maximum file size in MB" from 10 to 1000 
        5. Save and retest the issue for a Newly Created Purchase Order

         

        Thanks

        Ramesh

    • Judy Hamner

      Hi Ramesh,

      Yes, we have the email option enabled and the email address in the supplier site level purchasing tab as shown in  your attachment.  The PO is attached to the email and sent to the correct email address.  The 'to supplier' attachments are not included in the email.

      Judy

    • Ramesh Bomma

      Hi Judy,

      Configuration from your screen shots looks fine, do you see this issue for all Suppliers?

      I understand the email is going to supplier but no attachments?

      Thanks,
      Ramesh

    • Judy Hamner

      Thank you Ramesh.  I hadn't seen these two posts.   I updated the Maximum File Size and this solved the issue.  I appreciate the prompt response to my question.

      Judy

    • Judy Hamner

      Recently, we found that attachments that were sending as separate documents in our production environment are no longer working.  We can have them send as .zip files, but until recently, we were able to send them as .pdf files.  Is there anything that has changed in R12 that I am not aware of that would cause this to happen?  We have 4 weeks until R13 is applied to our production pod and we need to have the attachments sent to the suppliers as .pdf during this time period.  Any help is appreciated!

      Judy

      • Ramesh Radhakrishnan

        Hi Judy,

        Please check this note below if it helps

        How to Send Purchase Order Document Files to Suppliers as Separate files rather Than a Zip File (Doc ID 2099588.1)

         

        Thanks

        Ramesh

    • Judy Hamner

      Ramesh, this Doc ID has been updated for the R13 functionality and no longer contains any information regarding a workaround for R12.

      Judy