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Topic

    Sachi Mohanty
    Product Genealogy is disabled and not availableAnswered
    Topic posted November 10, 2019 by Sachi MohantyRed Ribbon: 250+ Points, tagged Manufacturing MDM 
    24 Views, 2 Comments
    Title:
    Product Genealogy is disabled and not available
    Summary:
    Issue with viewing Product Genealogy
    Content:

    "enable genealogy tracking" attribute is enabled under Service group for Product attribute for all Lot and Srial contolled items. When viewing the Product Genealogy under either Manufacturing or Quality tasks we see that Genealogy Details options is disabled. The Information and Transaction details options are enabled. Shoudl any Porcess be run to generate the genealogy?

     

    Document:

    Best Comment

    Sam Napoli

    Hi Sachi,

    We're currently using 19C and we don't need to run any processes manually. When I check Scheduled Processes, I think a process runs automatically. A few of questions:

    1. Was the Enable Genealogy attribute enabled before the transactions took place? 
    2. What transactions were performed? I might be wrong, but Genealogy doesn't show without a Work Order Material Issue occurring?
    3. What version/release are you working with? In earlier releases, the WO Issue needed to occur before the Completion, but this has been fixed in later versions.


    Sam

    Comment

     

    • Sam Napoli

      Hi Sachi,

      We're currently using 19C and we don't need to run any processes manually. When I check Scheduled Processes, I think a process runs automatically. A few of questions:

      1. Was the Enable Genealogy attribute enabled before the transactions took place? 
      2. What transactions were performed? I might be wrong, but Genealogy doesn't show without a Work Order Material Issue occurring?
      3. What version/release are you working with? In earlier releases, the WO Issue needed to occur before the Completion, but this has been fixed in later versions.


      Sam

    • Sandip Roy

      In addition to the above notes, please review the below note:

      Review Product Genealogy: Unable to retrieve content. Additional information for "Remote Region error #12 (Doc ID 2342414.1) To BottomTo Bottom